WIQS Client Charter – A Mark of Quality

Accreditation by the Law Society’s Wills and Inheritance Quality Scheme (WIQS)

In March 2014, Pindoria Solicitors became one of the first law firms in London to gain the Law Society’s Wills and Inheritance Quality Scheme (WIQS) accreditation.  WIQS is the benchmark of receiving high quality standard for wills, probate and estate administration practices, by requesting that firms adhere to the Protocol of the scheme. The Client Charter on this page is for the purpose of setting out client expectations on what they can anticipate from a WIQS accredited firm.  It is a symbol of best practice quality mark for wills and estate administration advice that consumers can trust.

This shows that we follow best practice procedures to meet the highest standards of technical expertise and client service in providing tailored Wills and Probate advice to our clients.

This Scheme’s logo is a guarantee that our practice will provide high standards of will drafting, probate and estate administration services. The work we carry out will be in accordance with the good practice standards required from the Law Society’s Wills and Inheritance Protocol.

Client Charter

Understand the options and get the right advice that meets your needs

  • Our committed wills service is dedicated to your requirements. We will explain the process, options, likely timescales and legal costs.
  • Our probate solicitor help you understand the issues in making a will or seeking probate advice to make a more informed choice from the start.
  • We will not sell you or make you buy any financial product, make any misleading claims about making a will, or give you complex advice which is not in your best interests.

What we will do for you

  • Ensure that you are treated with dignity and respect
  • Consistently be polite and considerate
  • Use clear language and not overwhelm you with complicated legal jargon
  • Be upfront with costs explaining in detail was they are to be and how we charge
  • Openly advise you on the issues and the options arising in your claim and how best to deal with them
  • From the start we will explain our role in the process, essentially what you can expect from our legal services
  • Carry out your work in an effective and efficient way
  • We seek to respond promptly to your enquiries
  • Fundamentally we want you to be involved in your legal matter and therefore we will regularly inform you of progress we are making with your matter

Why using a WIQS accredited solicitor is important

  • WIQS is only open to law firms or other organisations that are authorised and regulated by the Solicitors Regulation Authority (SRA).
  • The Senior Responsible Officer or Head of Department is required to have the minimum of three years’ experience of will drafting and estate administration.
  • There is the requirement of mandatory training for both accredited solicitors and other staff members in accordance with WIQS. Compliance with this is shown through having to undergo re-accreditation on a yearly basis and being subject to regular checks by the Law Society.
  • You have the ability to get in touch with our Client Care Director, Mr Bharat Pindoria if you are not satisfied with our service or the advice received). Following this, if you are still dissatisfied with the result you can access further information about how to progress your complaint on the Solicitors Regulation Authority’s website – www.sra.org.uk. It is the general practice for the SRA to give a decision before The Law Society then goes on to take any action it deems necessary.

We at Pindoria Solicitors understand the stress and uncertainty our clients go through when dealing with their own assets or the assets of others. It can be particularly daunting when English is not your first language and you have never been to see a solicitor before. Accordingly, we are willing to go beyond the WIQS Charter and promise to arrange for our clients, interpreters and/or translators to ensure that you fully understand any legal concepts and what advice that we are giving you.

Finally, you can check we are authorised and regulated by the Solicitors Regulation Authority and are WIQS accredited by searching for us on the Law Society’s Find a Solicitor website: www.lawsociety.org.uk/findasolicitor.

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